Privacy Policy

This Privacy Policy (“Policy”) applies to information we collect about our customers and visitors to our website and our associated web pages (“Website”).

We take the privacy of our Website users very seriously. We ask that you read this Policy carefully as it contains important information about how we will process your personal data.

We may change this Policy from time to time. You should check this Policy regularly to ensure you are aware of the most recent version that will apply each time you access the Website.

1. Information about us

The Website is operated by Fish Brothers Group Limited incorporated in England and Wales under company number 00081027 and having its registered office address at 114 High Street, Walthamstow, London, E17 7JY (“we”/“our”).

For the purposes of the Data Protection Act 1998, we are the “data controller” (i.e. the company who is responsible for, and controls the processing of, your personal data).

2. How we collect information about you

We will obtain personal data about you in a number of circumstances including but not limited to if:

  • when you apply for a loan using our Website, over the telephone or at one of our stores;
  • if you sign up to our mailing list or register an online account with us; or
  • if you contact us in relation to a query, a loan that we have made to you or your goods that we have taken from you in pawn.

We may receive information about you from other sources, which we will add to the information we already hold about you for the purposes listed in this Policy.

3. The information we collect

The personal data we collect about you may include but is not limited to:

  • your name, address, date or birth and contact details;
  • your payment details;
  • copies of your identity and proof of address documents that you provide to us (for regulatory purposes).

4. Sensitive personal data

We may obtain sensitive personal data about you if you volunteer it to us; by volunteering such information you signify your consent to our processing it for the purposes listed in this Policy. “Sensitive personal data” means personal data relating to race or ethnicity, political opinions, religious beliefs, trade union membership status, physical or mental health, sexual life, or the commission, alleged commission or conviction of criminal offences.

5. How we will use the information about you

We may use personal data collected for the purposes of:

  • processing any loan applications you may make;
  • preparing pawn receipts;
  • billing and loan fulfilment;
  • recovering loan repayments;
  • to notify you of any changes to our Website or to our products or services that may affect you;
  • administration;
  • personalising our service to you;
  • marketing—see ‘Marketing’ below;
  • security, fraud prevention and detection;
  • improving our services; and
  • complying with our legal obligations.

6. Consent

By submitting your personal information you consent to the use of that information as set out in this Policy.

7. Marketing

We may wish to provide you with information about special features of our Website or products or services that we think may be of interest to you.

We may also share your personal data with organisations that we work with and we or they may contact you (unless you have asked us or them not to do so) about products and services that may be of interest to you.

If you prefer not to receive any direct marketing communications from us, you can opt out at any time by emailing your request to unsubscribe to You can also opt out of receiving our marketing emails at any time by clicking the unsubscribe link displayed in any of those emails. [If you prefer not to receive any further direct marketing communications from one of the organisations that we work with, you can opt out at any time by emailing your request to unsubscribe to that organisation.]

8. Disclosure of your information

We may disclose your personal data to:

  • our agents, contractors [and other organisations that we work with];
  • [third parties we think may be of interest to you]; and
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

9. How we protect your information

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data, for example:

  • access to your account is controlled by a unique password that you have created;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

10. Overseas transfers

We may transfer your personal data to a jurisdiction outside the European Economic Area if in our discretion such transfer is necessary or desirable for our purposes as described in this Policy. Certain of those jurisdictions may not have data protection laws equivalent to those in the UK. By submitting your information you consent to these transfers.

11. Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purposes of compliance and improving our customer services.

12. Cookies

The Website uses cookies. For more information on which cookies we use and how we use them, please see our Cookies Policy.

13. How to contact us

We welcome your feedback and questions. If you would like to contact us please send an email to

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